Deputy director general UIDAI (regional office) Sumnesh Joshi told TOI that 7500 centres in the state were at present carrying out the enrolment and updating process.
“The additional Aadhaar seva kendras in each district will function like the passport seva kendras, helping with resolving complaints, besides issuing appointments for Aadhaar enrolment and carrying out the updates,” he said.
Citizens are facing difficulty in updating their mobile numbers with their Aadhaar cards, with many centres not functioning. The UIDAI regional office has been receiving around 400-500 complaints daily on the toll-free number regarding various issues related to Aadhaar.
Premkumar Srivastav, an entrepreneur, visited three such centres in Pune. “These centres may have put up boards regarding updates of Aadhaar information, but the kits are not functioning properly. Most banks and post offices have set a time for Aadhaar update but the registered centres either do not have the required kits or operators,” he said.
The UIDAI recently issued a notification suggesting that individuals update their Aadhaar cards if they had received the document 10 years ago and continue to live in the same address. This has created confusion among citizens who are approaching centres for updating their Aadhaar cards.
Joshi said the citizens could revalidate themselves by uploading proof of address and identity on the website. “It can be easily done online if the individual has a mobile number linked to Aadhaar as confirmation OTP is sent to the registered mobile number. This facility will be free till June 14. If anybody is not well-versed with the online system or does not have the mobile number linked with Aadhaar, s/he can visit the nearest centre for the same,” he said.
Savitri Iyer, an IT professional, said she has been trying to update her mobile number on the UIDAI website, but has been unsuccessful so far.
“The mobile numbers that are linked can be verified online. But to update a mobile number, one has to visit a UIDAI centre as it requires biometric verification for the update process. Many centres do not have these biometric devices working,” she said.
Senior citizens who need to update their mobile numbers face issues with biometrics authentication. Lalita K, a retired government employee, recently changed her mobile number, but she faced difficulty in updating it because her fingerprints had faded. “There should be other ways of authentication,” she said.