The flight, which was supposed to take off at 8pm on Sunday, finally departed around 6.30am on Monday. Rohan Magotra, who was on his way back to Dubai, said, “The prolonged delay resulted in many fliers losing their patience and voicing their disappointment at the airline’s ground staff.”
“The first message about the delay stating that it was due to operational reasons came around 8pm, around the original departure time. The message said that the aircraft will take off around 1:30am. Many flyers repeatedly asked the crew about the specific reasons for the delay, but no reply was given, angering them,” Mogatra added.
Another flyer said that he had missed his onward connection to Frankfurt. “How can the airline delay the flight and not provide any options to passengers? I had spent around Rs45,000 for that flight from Dubai and I won’t even get a refund,” he said.
The airline spokesperson was contacted and a detailed e-mail was sent. A reply from the airline was awaited till the time of going to the press.